The Shipowners’ Club and the International Seafarers’ Welfare and Assistance Network (ISWAN) have joined forces to launch a new app, ISWAN for Seafarers, which can be used offline to provide help around the clock.
SWAN for Seafarers is a native app meaning it does not require an internet connection after the initial download, as many seafarers often experience issues with internet connectivity at sea and expensive data packs.
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In addition, as many seafarers might not always know where to seek help or support when they have a problem, the app provides seafarers with instant access to ISWAN’s free, international helplines SeafarerHelp (for all seafarers and their families) and Yacht Crew Help (for professional yacht crew) via different channels including telephone (with a call-back option), e-mail and Live Chat.
Both helplines are available 24 hours a day, 365 days a year, and ISWAN’s helpline officers speak several different languages including Filipino, Hindi and Russian.
We wanted to make it as easy as possible for seafarers to get access to our helpline and resources whenever they need them, day or night, at sea or ashore. We have been delighted to create this app with The Shipowners’ Club, who made it possible to bring this valuable resource for seafarers to life,
…said ISWAN’s CEO, Simon Grainge.
We are proud to have worked with ISWAN on this new initiative to provide seafarers with a free tool that offers easy access to advice, guidance or assistance when needed. By providing this interactive and instantaneous service, we hope to assist seafarers in obtaining the support they, and their families may need, in today’s challenging operating environment,
…commented Louise Hall, Director – Loss Prevention & Corporate Responsibility at the Shipowners’ Club.