Until recently, ship agency operations were very manpower oriented, which led to mistakes. Digitalization aims to mitigate this by making the job not so deskbound.
With the new systems, workers can work from anywhere at any time. In fact, by digitalizing operations, there has been a 50% time saving and it has also improved productivity.
What is more, the turnaround time in invoice processing has increased five times, while all communications are made in the system and are updated on all relevant parties.