This Human & Organizational Performance (HOP) principle emphasizes that context drives behavior. Dr. Conklin, who inspired HOP’s five principles, asserts that individual behavior is shaped by an organization’s systems, processes, culture, and complexity. He claims the behavior and choices of a worker are influenced constantly and powerfully by the context of the workplace.
Dr. Conklin says, “context is a powerful force” and suggests that workers are agents within a larger system and their context drives many of the choices they make. This principle is deeply tied to performance because it emphasizes the influence of external factors—such as the environment, systems, and conditions—on individual and group actions.
The Gangway Rule: Human performance is context dependent
Within an organization, we can have intelligent individuals but still have dysfunctional teams and organisations
… explains Green Jakobsen, highlighting that there are three (3) performance levels:
2 performance parameters for an open and trusting culture
