India launches online grievance redressal mechanism for seafarers

As the Directorate General of Shipping, Mumbai informed, it has issued a circular on August 21 regarding its grievance redressal mechanism, as well as registration of complaints from Indian seafarers.

A grievance redressal mechanism for seafarers was initiated vide its Crew Branch Circular No. 3 of 2011(F.No. CR/Misc/10/2011) and M.S. Notice No. 3 of 2013 dated 30.01.20.13.

In order to overcome procedural delays and expedite resolution of seafarers, grievances, the grievance redressal mechanism is being launched online for registering grievance and obtaining response thereon.

Indian seafarers shall lodge their grievance in this system online.

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The operational details of the online grievance redressal system include the following:

Submission of grievances

For seafarers:

1. Log in to the eGovernance System;
2. Click the link “Grievance Redressal Mechanism’;
3. Fill the required data and submit, upon submission system generates a reference No;
4. Status of the application can be viewed by cricking the rink ,’Grievance Redressal Mechanism’;
5. If any Query raised by the department ,seafarer can reply using the link “Grievance Redressal Mechanism”;
6. Click “View” in the link to view the query raised along with reply submitted.

Action by the jurisdictional grievance redressal official:

1. Verify the data submitted by the seafarer;
2. May send query to applicant, if required;
3. May send query to RPSL agency and Shipping company;
4. On receipt of response to the query, the grievance may be disposed off.

Action by the concerned RPSL company:

1. Log in to the eGovernance System;
2. Go to the link SMO-Other Activities ->Grievance Redressal -> View List;
3. Click “Reply” link to submit reply.

This online system will start operation with immediate effect.