Ports are taking significant strides with digital transformation and starting to declare themselves as “smart”. Thus, Hanane Becha, Mikael Lind, André Simha, MSC, and Francois Bottin, CMA CGM” discuss about the processes that are digitalized, communities within the port that are connected, and impressive gains in operational efficiency, regulatory compliance, and customer satisfaction are emerging.

Mikael Lind, Associate  Professor and Senior strategic research advisor at Research Institutes of Sweden (RISE) in Sweden and Chalmers and Juan Carlos Croston is VP Marketing & Corporate Affairs with Manzanillo International Terminal (Panama), state that ship agents have an important monitoring role.