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Key Performance Indicators show that container industry needs to improve

Says Drewry Drewry Maritime Research's new quarterly report Carrier Performance Insight revealed that industry-wide vessel schedule reliability improved to 72.3% in the first quarter of 2012, but carriers' service standards for some commercial processes remain as low 40%.Drewry now monitors container carrier service quality monthly or quarterly against 7 Key Performance Indicators or metrics:- Vessel schedule reliability- Elapsed time between shipping instruction and bill of lading issue- On-time shipment of cargo- Port-to-port transit time against schedule- Cargo availability at destination port- Average US inland transit times- Port dwell timesThe latest result represents a 2.9 percentage point improvement on the previous record 69.4% on-time average recorded in the last quarter of 2011 and means that there have been reliability gains in four consecutive quarters.The most reliable carriers in the period were Maersk Line and its sister company Safmarine, followed by Hanjin Shipping.For the first time, Drewry has incorporated new Key Performance Indicators, using data from e-commerce platform CargoSmart, that measure commercial and operational performance at the box-level.The low success rate of the KPI for 'elapsed time between shipping instruction & bill of lading issue', showing that roughly only 40% of shippers obtain BLs after three days of submitting the original shipping ...

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