Pilbara Ports has announced an enhancement to seafarer welfare services through the introduction of a Ship WiFi Support Program.
Effective from Monday 12 May 2025, the current mechanism of supporting individual SIM card recharges for seafarers will be phased out and replaced with a more inclusive initiative. Under the new program, Pilbara Ports will support a ship-wide Mobile WiFi system, providing free data top-ups to participating vessels upon each return to the Port of Port Hedland.
This transition enables broader internet access for all crew members onboard, ensuring greater connectivity with families and loved ones, and supporting both mental health and wellbeing.
Ships are encouraged to acquire the designated Ship WiFi Pack, which includes a Mobile WiFi Router (Telstra SIM enabled) and a Mesh WiFi Extender. Once installed, data will be remotely topped up by the Port Hedland Seafarers Centre for the duration of each port call or anchorage stay.
This initiative reflects Pilbara Ports’ continued commitment to promoting and supporting seafarer welfare and fostering an inclusive, supportive maritime community.
The SEAFiT Crew Surveys conducted by SAFETY4SEA in 2023 and 2024 underscore the pivotal role of internet connectivity in seafarers’ wellbeing. In both years, participants emphasized the necessity of reliable internet access for maintaining communication with loved ones and for recreational purposes. Despite improvements, many seafarers continue to face challenges related to cost, speed, and reliability of onboard internet services.
