Maersk launched its updated Remote Container Management (RCM) platform, along with Captain Peter, the updated virtual assistance, which is able to alert customers when needed and keeps an eye on containers’ condition.
Specifically, Captain Peter was firstly introduced on February 2019 to virtually assist the company’s Remote Container Management.
This time, Captain Peter is responsible for the container temperature, humidity and CO2 levels; In the meantime, in case of changes or something “unusual” the virtual assistant alerts the customers.
The data is now cloud-based for increased agility and can be easily shared as well as configured to the customer’s specific needs.
Ken West, Reefer Digital Development Manager at Maersk commented that
With Captain Peter, we are significantly elevating the customer experience of working with the data and building the foundation for delivering even more advanced features around it.