Specifically, talking about digitalization, IUMI Data and Digitalisation Forum Chair, Patrizia Kern highlighted that digitalization is here to stay, while amid the pandemic the shipping industry has been seeking cost-effective ways to operate and key logistics players have already begun to partner and digitalise the global marine supply chain.
Ms Kern explains that
Thanks to evolving client data lakes and the adoption of advanced technologies, new opportunities have opened up also for insurance companies to improve the service we deliver to our customers. Our industry is a people- business, with personal relationships at the heart of what we do, but COVID-19 has shown us that we can still maintain these relationships whilst embracing new technologies.
