Although COVID-19 outbreak has negatively impacted the shipping community, APM terminals reported that the pandemic brought unexpected benefits to its global terminal operating system (TOS) roll-out.
When the coronavirus crisis first presented, delaying a business-critical Terminal Operating System (TOS) upgrade at APM Terminals Los Angeles was simply not a choice.
In light of the situation, the terminal operator was forced to execute the project remotely and completely changed its approach for good.
In fact, due to the lockdown and the physical distancing restrictions, the team had no alternative but to go ahead and reinvent processes based on 100% remote working.
APM Terminals is rolling out Navis N4 to all of its terminals globally, with the goal of having one standardised TOS by the end of 2021. Adopting a standardised TOS globally brings numerous long-term advantages.
…Patrick Heilig, responsible for the global TOS implementation team.
Having its own in-house TOS implementation team is unique in the industry, allowing learnings from each implementation to be passed onto the next.
Working remotely however, we realised that we could actually offer improved service and continuity. Because our global TOS team are located around the world in different time zones, we could offer support 24 hours per day.
….Mr Heilig concluded.