Digital transformation isn’t easy, notes Mr. André Simha, Global Chief Digital & Information Officer, MSC. Instead of incremental improvements, we’re looking to reimagine how we operate. To transform data, processes and platforms to unlock better communication, collaboration, and outcomes, end to end.
Working on big goals means we’re bound to make some mistakes along the way. But if we know ahead of time what we’re up against, we can do our best to avoid them.
We can learn from others to see what’s worked (and what hasn’t), and most importantly, clarify what mistakes we need to avoid in the shipping industry.
“Success does not consist in never making mistakes but in never making the same one a second time.” ― George Bernard Shaw
Collaboration is key to transformation. And this article was made possible by the inputs of sharp minds in the shipping industry. After posting on LinkedIn asking for your inputs, I was overwhelmed by the response — more than 20 comments in the first hour alone!
I read every one of them, and while I couldn’t include every comment in this piece, I’m extremely grateful for all the contributions and everyone’s willingness to share.
If this collaborative approach is anything to go by, it certainly bodes well for the future of our industry.
Now, onto the mistakes.
1. No strategic vision or coordinated plan
Without a clear vision, digital transformation is just a series of disconnected initiatives.
If we don’t know what we’re hoping to achieve, how can we expect to get there? More importantly, how will we know when we arrive?
Any vision needs to come from the top. It needs to be organisation-wide, not isolated in departments. Isolated efforts may yield some results, but unless they’re part of a larger vision, progress will be limited.
But a vision alone however isn’t enough. As Amir Billones, Data Architect at Termont, shared as a response to my LinkedIn post, successful digital transformation also requires a holistic roadmap of how we’ll get there — one that evolves from data, to processes, to platforms.
Absent a clear vision, and a coordinated plan, we cannot expect digital transformation to stick.
2. Forgetting the “why”
Nietzsche said “he who has a why to live for can bear almost any how.” And while digital transformation is not a matter of life or death, understanding our why is always important.
Transformation needs buy-in from the people it affects. If they don’t understand the why, they’ll be less likely to support the how. People are naturally resistant to change, a clear purpose reduces that resistance.
The clearer we can be about the benefits of transformation, and the reasons behind it, the greater support we’ll generate. We may understand the benefits, but it’s on us to help others understand it too.
Carl Penfold, Manager at Spencer Ogden, summed it up nicely in his comment on my LinkedIn post — “those who fail, tend to neglect the people / human & cultural elements of change”.
3. Operating in silos & lack of collaboration
Digital transformation can’t happen in isolation — especially in the shipping industry.
In an industry like ours, with extremely high levels of interaction across the value chain, collaboration is key. Carriers, agencies, ports, terminals, customs — none of them operate in isolation — so any advancements must work at an industry level, not just within our own organisation.
It’s refreshing to hear that sentiment echoed by others in the industry, like Daniel Mast, Senior Platform Product Owner SCM Platform at A.P. Moller — Maersk, when he commented “if we truly care about our customers we should look beyond our own little turf”.
Competing digital platforms and formats are not the answer. Success demands a collaborative approach. As Herbert Fuchs, CIO/CDO for ASGCUAE, commented “industry-wide digital standards and integrated digital platforms are a must.”
Standardisation is a goal I’m passionate about, and one we’re working on with the Digital Container Shipping Association (DCSA).
4. Focusing on the tech, not the end result
It’s easy to get excited about new technology. Whether it’s blockchain, AI, IoT, or robotics, it’s tempting to rush out and apply it, without thinking through how it will be used (or if it should be used at all).
‘Hot’ new technologies often get a lot of buzz, but blindly following trends does not lead to successful digital transformation. You can end up stuck with tech that’s not fit for purpose, and waste time and money in the process.
The fact is, digital transformation is less about digital, and more about the transformation. Technology should be viewed as a tool to help us achieve better ways of working, and better experiences end to end.
I agree with Antoine Korulski, Digital Business and Innovation at MSC, when he replied to my post saying “digital transformation is not about the technology, but about making people better at what they are doing.”
It should always be about finding a tech for the use case, not a use case for the tech.
5. Not listening to the people
Ultimately it all comes down to the people. Chief among them are our customers. If it doesn’t make life easier, if it doesn’t create better, more intuitive and efficient ways of working, then we’re missing the mark.
But it’s not about customers alone. We must also incorporate internal teams, business partners, and even the talent of the future. If we lose sight of the human aspect of digital transformation, we’re destined to fail.
As Marco Wetzel, Regional Sales Manager Germany, Wärtsilä Voyage Solutions puts it (again in response to my post) “the road to a digital transformation starts and ends with people.”
It’s people who use the tech, not the other way around.
As Jason Parkes, Head of IT at MSC UK, put it, “technology enhances our human capability rather than replaces it.”
I’m confident that with a clear vision and purpose, a collaborative approach, and a people-first mentality, we’ll be successful with our digital transformation journey.
Above article has been initially published on Mr.André Simha’s Linkedin account and is reproduced here with author’s kind permission
The views expressed in this article are solely those of the author and do not necessarily represent those of SAFETY4SEA and are for information sharing and discussion purposes only.
About André Simha, Chief Digital & Information Officer of MSC Mediterranean Shipping Company,
As the Chief Digital & Information Officer of MSC Mediterranean Shipping Company, the second largest container carrier in the world, my team and I are responsible for implementing and developing the complex data flow between the company’s headquarters and our agencies around the globe as well as steering our business towards the digital future of the shipping and logistics sector. In my role, I am focused on innovation and digitization with a strong focus on improving industry standards while exploring how technology can help create truly differentiated services. I believe that digital collaboration is vital to the evolution of the container shipping industry, and I see enormous potential in digitizing the supply chain and building collaboration around common standards.
Rather than technology for technology’s sake, I am always more interested in how technology can improve efficiency, reduce costs, and create better services for our customers.I am currently working closely on some exciting developments around harnessing the potential of the Internet of Things to respond to our customers’ growing interest in smart containers, which enable shippers to monitor their cargo more visibly. The deployment of blockchain technologies in our industry is also a major pillar of my work currently. I am closely involved with MSC’s e-business activities and from 2000 to 2014, I also served as a director of the world’s largest multi-carrier e-commerce network for the ocean shipping industry, INTTRA. I welcome the opportunity to discuss the changing role of technology in shipping, and how we as an industry can work together to better realize the benefits of technology through greater collaboration and standardization.
